Returns & Exchanges
Due to the digital nature of our manuscript analysis and editorial services, we offer a satisfaction guarantee to ensure you are confident in your final document. If our work does not meet the specific standards of your chosen service tier, we will provide a comprehensive revision at no additional cost.
Submit a Review Request
Contact our support team within 14 days of receiving your edited document if you have concerns regarding the quality or accuracy of the proofreading.
Provide Specific Feedback
Outline the specific areas where the editorial guidelines were not met, including examples of missed corrections or stylistic inconsistencies.
Internal Quality Audit
Our senior editorial board will review your original requirements against the delivered file to determine the necessary corrective actions.
Receive Revised Manuscript
Once approved, a senior editor will re-process your document to ensure all standards are exceeded, delivering the updated file within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing