Frequently Asked Questions
Everything you need to know about our professional document refinement services.
What is the difference between proofreading and editing?
Proofreading focuses on correcting surface-level errors such as spelling, grammar, and punctuation. Editing is more comprehensive, improving clarity, tone, flow, and overall structure to ensure your message is impactful.
How do I receive my completed documents?
Once our editors have finished, you will receive an email notification with a link to download your document. We provide two versions: a 'Clean' copy and a 'Tracked Changes' copy so you can see every adjustment made.
What is your typical turnaround time?
Standard delivery is within 48 to 72 hours. However, we offer express options for urgent projects that require a 12-hour or 24-hour turnaround, depending on the word count.
Do you offer a satisfaction guarantee?
Yes. If you are not satisfied with the quality of the work, we offer one free round of revisions to ensure the final product meets your expectations and our high quality standards.
Is my intellectual property kept confidential?
Absolutely. We use encrypted file transfers and all our editors are bound by strict non-disclosure agreements (NDAs) to ensure your manuscripts and data remain 100% private.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay through our secure checkout system.